Order Pioneer Cards

Consumers’ right to cancel

Cancellation policy

Right to cancel

You have a right to cancel this contract within fourteen days without specifying a reason. The cancellation deadline is fourteen days from the day on which you, or any third party appointed by you that is not the carrier, took possession of the goods.
To exercise your right to cancel, you must inform us (HR Pioneers GmbH, Wilhelmstraße 56–58, 50733 Cologne, Germany, phone no.: +49 (0)221/84 68 1099; fax no.: +49 (0)221/84 68 1096, email address: esther.roemer@hr-pioneers.com) by means of a clear statement (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. To meet the cancellation deadline, it is sufficient that you submit the notice of the right to cancel prior to the expiration of the cancellation deadline..

Cancellation consequences

Should you cancel this contract, we shall refund all payments received from you including shipping charges (except for additional costs arising if you chose a method of shipping different from the most cost-efficient standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we received the notice of cancellation. The repayment will be made using the same payment method as was used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment.

Packaging and shipping costs

The packaging and shipping costs are as follows:

1–3 pieces: 5 € within Germany
4–10 pieces: 7 € within Germany

1 piece within Europe: 7 €
2-3 pieces within Europe: 10 € (more pieces: 0,50 € per extra kg)

Other countries: shipping costs vary depending on country

Terms and conditions of Pioneer Cards

HR Pioneers GmbH

Wilhelmstraße 56-58

50733 Cologne


info@hr-pioneers.com / www.hr-pioneers.com

VAT no.: DE282597339

Sparkasse KölnBonn

IBAN: DE79 3705 0198 1930 6491 63


1. General
These terms and conditions apply to the sale of “Explore Your Potential!” Pioneer Cards that are offered and supplied by the company HR Pioneers, Cologne. Deviating provisions of the customer shall not apply, even if HR Pioneers GmbH does not object to them.

2. Deliverables – “Explore Your Potential!” Pioneer Cards card sets
The following deliverables are included in the price: The number of card sets ordered whereby in each set there are 32 value cards and 32 competency cards, ten sets of scoring cards (11 cards from 0–10) and game instructions. Packaging and shipping costs are listed separately.

3. Ordering “Explore Your Potential!” Pioneer Cards card sets
A mutually binding purchasing order of the card sets does not come into effect until confirmed via Internet, postal mail, fax or email by HR Pioneers GmbH.
The purchasing customer is bound to his/her registration 14 days after receipt of his/her order at HR Pioneers GmbH. Should the customer placing the order receive no confirmation from HR Pioneers GmbH via postal mail/fax/email, then the customer shall no longer be bound to his order. The confirmation by HR Pioneers GmbH is always subject to stock availability of the Pioneer Cards card set. In the event of any delay due to delivery or post-production, the customer will be contacted by HR Pioneers GmbH by postal mail/fax/email.

4. Cancellation instructions
In the event of a cancellation, the cancellation terms set forth on the website shall apply.

5. Prices and payment terms

5.1. Prices
The purchase order price shall be the price confirmed via postal mail/fax/email by HR Pioneers GmbH after receipt and processing of the order. All prices are excluding VAT and any packaging and shipping costs. These additional costs will also be specified.

5.2. Orders will be invoiced upon receipt of the order either with or after shipment of the “Explore Your Potential!” Pioneer Cards card setsInvoiced amounts are payable within 14 days after receipt of the invoice to the specified HR Pioneers GmbH account.

6. Property rights
In particular, the copyright regulations of the manufacturer(s) and copyright owner(s) apply.

7. Data protection
HR Pioneers GmbH stores the information provided by you during the ordering process; this information is used to process your order and also makes it possible for us to contact you before, during and after the order and the delivery. HR Pioneers GmbH will not disclose your personal data to third parties.